Worst bank under the sun

Good day Standard Bank.

I hope this request finds you well. I wrote my review last time and to my disappointment nothing came out of it. In trying to resolve my issue from the onset i have driven to your sunnypark branch three times and have been on the phone with your consultants but nothing comes out of this. I can begin to emphasize how frustrating this experience is especially when i am given conflicting reports by your consultants. My issue is simple, my car is paid off and i awaiting vehicle documentation. Initially i was told the papers were delivered, second feedback was that they are still with the courier company then today it is again reiterated that they were in fact delivered last year October at Sunnyside branch. None of of these guys can give me a conclusive answer about the status of my query. I have since incurred costs in dealing with you and want to be reimbursed. I am also willing to take this matter to the ombudsman in finding recourse. I plead with you to resolve this by latest Monday