Worst bank to take any policies out with in your time of grieving they will not help!

My father passed away in June 2020 and parents had a home loan which they paid up in April 2020. Just before hisdeath we found out that there was still a balance and we then email them about this and they did nothing about it, he then died and the insurance on the loan was supposed to cover anything outstansing. We submitted all the documentation and now to find out it is still open when my mother tried to move the property full found out that the account is still open.

It was a roller coaster dealing with Standard Bank, I emailed the complaints department more than a week ago and still no reply.

I would urge you not to deal with Standard Bank, as when it is time to claim no one tries to help you, you get sent from Pillar to Post with no resolving your issue and in a time of grieving, is not what you need!