TB
Tlangelani B
1 reviews | Active since Dec 2020
12 Jan 2022, 13:15
WORST BANK TO SAVE MONEY!! THEY TAKE MORE THAN 8 MONTHS TO MOVE IT TO ESTATE BANK ACCOUNT AFTER YOUR DEATH!!!!
My siblings and I have had the worst experience with Standard bank in terms of moving money from our late mother`s account into the deceased`s` bank account. We started the process in May 2021 and today on the 12th of January 2022 the matter has not been finalised on their side. It really seems unfair that while we are still trying to deal with her death we also have to deal with the incompetency of Standard. I am sure if she had known this would be a hustle after her death she would have chosen to save her money else where!!! Documents we submitted to Hlengiwe at the Samrand branch and Head Office have said they have have been communicating with her but she is not communicating with me.
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Replies (2)
Standard Bank's replyOfficial
12 Jan 2022, 14:04Hello Tlangelani
Our deepest condolences to you and your family for the loss of your loved one.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Our deepest condolences to you and your family for the loss of your loved one.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply12 Jan 2022, 14:04
Official
Hello Tlangelani
Our deepest condolences to you and your family for the loss of your loved one.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Our deepest condolences to you and your family for the loss of your loved one.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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TB
Tlangelani B's updateReviewer Update
01 Feb 2022, 20:43To this day I am still waiting for a reply from Standard Bank. I really don`t know what to do anymore. At this rate my siblings and I are even thinking of closing all other accounts or relations we have with Standard Bank. it is taking them 9 months to transfer money into the estate account. really SHOCKING!!!!
TB
Tlangelani B's update01 Feb 2022, 20:43
Reviewer Update
To this day I am still waiting for a reply from Standard Bank. I really don`t know what to do anymore. At this rate my siblings and I are even thinking of closing all other accounts or relations we have with Standard Bank. it is taking them 9 months to transfer money into the estate account. really SHOCKING!!!!