Worst Bank to deal with

If I could rate 0, I would!!! I have never in my life dealt with such a pathetic bank and Standard Bank. After numerous attempts (22 in actual fact) of getting hold of the claims department, I finally do... I want to claim for damage to my roof due to heavy rainfall.

We had the builder visit our property on 30 May 2019, to inspect the damages to my roof due to heavy rainfall. It all comes down to that he can not approve the repairs!!!!! He stipulated that it is a latent defect as a result of poor/bad building and didn’t occur as a result of natural causes like a storm. What nonsense is this? THE HEAVY RAINFALL CAUSED THE DAMAGES TO MY ROOF!

You granted me a policy without sending any assessor to the house prior to the policy being approved. How am I as YOUR CLIENT protected in any way????

YOU SHOULD HONOR THE CLAIM LIKE I HAVE HONORED PAYING MY PREMIUM EACH MONTH!!!

After sending an email to the claims department, you get an Automated response to say that a consultant will call back within 2 hours, what a joke... this is never the case.

You communication s****s suck and not even to mention the customer service... Standard Bank is seriously the worst bank in the entire world!!!!!!