mM
mellylombard M

1 reviews | Active since Aug 2016

20 Feb 2017, 10:08

Worst Bank On The Planet

<p>I have now seriously had it with this bank. Every so often there is some type of issue and the you need to do 700 thing to resolve it. Like now. I tried to log in to the banking app which worked fine a few days ago only to get a message "Screed overlay detected". Even after disabling this, it still does not work. So I triend loggin in via the internet. "There is some security risk on your profile, please phone.......". So I phone and yet still no one is able to assist, I must phone back after 8 when the internet banking department will be able to assist me. So #1... I had a doctors appointment to pay this morning at 7.30, which I could not do because I could not access my online banking. #2. WHy must I use my airtime to contact you???? #3 Why provide a number to call if the it is useless I they cannot help me. #4 WHy is STANDARD BANK always the only app that gives issues. NEver FNB???????</p> <p> </p> <p>I seriously cannot deal with this bank.</p>

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Replies (2)
Standard Bank
Standard Bank's reply20 Feb 2017, 12:54
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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mM
mellylombard M's update28 Feb 2017, 11:37
Reviewer Update

Please take note that I am still sitting with this DAMN problem, and that I have received no email or any sort of correspondence from you.