Worst bank - *********** FICA training

I have attempted to close an account of my deceased father, but was met with the most *********** staff member of any bank. I was asked for FICA information and provided multiple (Recent) statements and letters from other banks, SARS, various accounts etc. with my address on it but nothing was accepted. Charmaine asked if any statement was delivered to my physical address, and after I explained that I have a postbox and therefore no mail is delivered to my home, she suggested that \She would need to do a site visit WITH the deceased in order to verify the address"(To whoever is reading this"