Worst bank in todays times

I WENT TO the standard bank branch garden route mall to find out why I couldn't do payments on the mobile app. I found out that the ***** department has put a block on my account and I had to call them directly from the bank. I was on the phone with a consultant for about 20 minutes and she couldn't do anything she had to send it to the back office and inform me they will call me back in 48h maximum and I left it there which is last week Wednesday the 31st of July. It is today the 6th of August and no one has ever got in touch with me and it is the 2nd time in a space of 2 weeks that I have realised that the bank is run by someone which really has lost touch with reality and customer service is the last thing on anyone's mind. I really dont know how they are keeping their customers happy and informed when all they do is ignore and the turnaround time is never happening. They do not even deserve one star. The branches are really in the dark. It is like someone who works for a company but has no oversight of how and what they are doing. If I was an investor I would take my money out of the bank and find another bank to put my money where I would feel welcome and appreciated.