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J1gga J1gga

1 reviews | Active since Feb 2016

19 Nov 2019, 18:36

Worst Bank in the country

I App**** for a further loan on my property, and experienced the poorest service of all in this country.

1 - The consultant who initially dealt with my application never communicated with me at all I had always contact the bank regarding the status. 2 - The same consultant cancels my application for no reason without consulting me. 3 - I logged a complaint against the consultant over 3 months ago and still the bank has not contacted me regarding my complain. 4 - I reapp**** for the loan and after credit check and affordability was conducted the loan was approved and I signed all the documentation with attorneys and after weeks of no communication from the bank when I follow up with the attorney they told me that bank has cancelled my application due affordability. 5 - After contacting the bank to dispute the reason and provided all the documentation again there is still no update from the bank after 3 weeks of submitting the requested documentation. 6. After following up with the bank they still not providing feedback.

This is the worst service I've received compared to all the other banks in the country and I will not advise anybody to bank with them. Thank god I never moved my other accounts to them when requested to.

0
Replies (2)
Standard Bank
Standard Bank's reply20 Nov 2019, 05:10
Official
 
Hello Thokozani
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
 ********** 
********** (fax)
 *********** 
Standard Bank
Standard Bank's reply22 Nov 2019, 14:18
Official
Dear Thokozani

Thank you once again for posting your comments.

I refer to our email correspondence with each other and you confirmed that you have sorted out the matter already.

Kind regards

Clint Petersen
Complaint Resolution Centre
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