JM
Janine M
1 reviews | Active since Feb 2021
27 Oct 2025, 16:23
Worst Bank in South Africa: Standard Bank
I had my phone ****** out of my bag today whilst doing a weekly shop. Inside my cover was my debit card. I went straight to Longbeach branch to cancel my card and to report the *****. There was an elderly gentleman using the computer who told me he would be a long time. I got in my car to come home to call the *****line. After endless varifications and confirmations, I was told I had to go back to the branch to report it. The lady who saw me at the branch said this was totally unnecessary and that the ***** case had been done. There was no need to come into the branch. I now need the ITC number as my service provider (sim card) is through Standard Bank. No one can help. No one know's what this is. Yet in order to claim from my insurance company, I need the ITC number.
I have never ever had such a run-around with a bank in my life. They are utterly useless. This has been my experience for many years and now I am going to go back to FNB. My own personal banker cannot even be reached by phone ... yet I pay for him.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
27 Oct 2025, 16:36Dear Janine
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Oct 2025, 16:36
Official
Dear Janine
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
JM
Janine M's updateReviewer Update
27 Oct 2025, 16:40Not good enough. I need an ITC number from my service provider ... where is that?
Your service is shocking, your knowledge is shocking and I actually give up. I just want an ITC number from my service provider - which is Standard Bank - but no one at Standard Bank knows what this is?! It's like dumb and dumber. So no, your apology is not accepted and does not cover the **** I have been put through today.
Your service is shocking, your knowledge is shocking and I actually give up. I just want an ITC number from my service provider - which is Standard Bank - but no one at Standard Bank knows what this is?! It's like dumb and dumber. So no, your apology is not accepted and does not cover the **** I have been put through today.
JM
Janine M's update27 Oct 2025, 16:40
Reviewer Update
Not good enough. I need an ITC number from my service provider ... where is that?
Your service is shocking, your knowledge is shocking and I actually give up. I just want an ITC number from my service provider - which is Standard Bank - but no one at Standard Bank knows what this is?! It's like dumb and dumber. So no, your apology is not accepted and does not cover the **** I have been put through today.
Your service is shocking, your knowledge is shocking and I actually give up. I just want an ITC number from my service provider - which is Standard Bank - but no one at Standard Bank knows what this is?! It's like dumb and dumber. So no, your apology is not accepted and does not cover the **** I have been put through today.
JM
Janine M's updateReviewer Update
28 Oct 2025, 11:13I was on the ****** line to Standard Bank / Discovery Insurance and couldn't speak.
how about taking some CARE and calling me again! I want my ITC number. I have tried everything to get my ITC number, 27 emails, nothing. My personal banker won't even get a manager to call me - Cuan Flemming - useless. You need to call me because I am on FB ranting! Want to stop me - send me my ITC number and CALL ME!
how about taking some CARE and calling me again! I want my ITC number. I have tried everything to get my ITC number, 27 emails, nothing. My personal banker won't even get a manager to call me - Cuan Flemming - useless. You need to call me because I am on FB ranting! Want to stop me - send me my ITC number and CALL ME!
JM
Janine M's update28 Oct 2025, 11:13
Reviewer Update
I was on the ****** line to Standard Bank / Discovery Insurance and couldn't speak.
how about taking some CARE and calling me again! I want my ITC number. I have tried everything to get my ITC number, 27 emails, nothing. My personal banker won't even get a manager to call me - Cuan Flemming - useless. You need to call me because I am on FB ranting! Want to stop me - send me my ITC number and CALL ME!
how about taking some CARE and calling me again! I want my ITC number. I have tried everything to get my ITC number, 27 emails, nothing. My personal banker won't even get a manager to call me - Cuan Flemming - useless. You need to call me because I am on FB ranting! Want to stop me - send me my ITC number and CALL ME!
Standard Bank's replyOfficial
28 Oct 2025, 14:19Good day Janine
Our team has confirmed to have reached out to you to asisst with your request.
We will be closing this matter on our side.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has confirmed to have reached out to you to asisst with your request.
We will be closing this matter on our side.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Oct 2025, 14:19
Official
Good day Janine
Our team has confirmed to have reached out to you to asisst with your request.
We will be closing this matter on our side.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has confirmed to have reached out to you to asisst with your request.
We will be closing this matter on our side.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
JM
Janine M's updateReviewer Update
30 Oct 2025, 13:37Hi Mapule
Currently my account is blocked.
No one has contacted me to say I can collect a new card.
I have no mobile phone as it was ******.
No debit card.
I cannot access my own banking - it has all been blocked.
I need to pay the **** and gardener today - and I can’t.
Is anyone going to advise me that my card is ready for collection?
This is my money - unblock my account please.
I also have debit orders going off on the 1st and now they are all going to bounce.
This is why I have had enough of Standard Bank! I have a personal banker who is useless: You say personal banking, but isn’t it strange that you can get hold of us, but we can never get hold of you.
Standard Bank never answers calls. I can’t reach Longbeach branch to find out if my card is ready.
It is this very deplorable service that will ensure that next week I move to another bank.
I am on leave tomorrow and back Sunday - I have no access to any money. How do you think this is going to work for me.
How just how on earth does my personal banker - Cuan Flemming, assisting me - not one bit. No check in, no letting me know I can collect my card, no unblocking my account.
THIS IS MY MONEY - I WANT ACCESS TO IT.
SHAME ON ALL OF YOU AT STANDARD BANK.
I AM WELL AND TRULY STUFFED NOW.
Janine
*** (this is my fathers phone and I am going away without a phone, without funds, without access to funds, again, another stellar effing performance from SB.
Currently my account is blocked.
No one has contacted me to say I can collect a new card.
I have no mobile phone as it was ******.
No debit card.
I cannot access my own banking - it has all been blocked.
I need to pay the **** and gardener today - and I can’t.
Is anyone going to advise me that my card is ready for collection?
This is my money - unblock my account please.
I also have debit orders going off on the 1st and now they are all going to bounce.
This is why I have had enough of Standard Bank! I have a personal banker who is useless: You say personal banking, but isn’t it strange that you can get hold of us, but we can never get hold of you.
Standard Bank never answers calls. I can’t reach Longbeach branch to find out if my card is ready.
It is this very deplorable service that will ensure that next week I move to another bank.
I am on leave tomorrow and back Sunday - I have no access to any money. How do you think this is going to work for me.
How just how on earth does my personal banker - Cuan Flemming, assisting me - not one bit. No check in, no letting me know I can collect my card, no unblocking my account.
THIS IS MY MONEY - I WANT ACCESS TO IT.
SHAME ON ALL OF YOU AT STANDARD BANK.
I AM WELL AND TRULY STUFFED NOW.
Janine
*** (this is my fathers phone and I am going away without a phone, without funds, without access to funds, again, another stellar effing performance from SB.
JM
Janine M's update30 Oct 2025, 13:37
Reviewer Update
Hi Mapule
Currently my account is blocked.
No one has contacted me to say I can collect a new card.
I have no mobile phone as it was ******.
No debit card.
I cannot access my own banking - it has all been blocked.
I need to pay the **** and gardener today - and I can’t.
Is anyone going to advise me that my card is ready for collection?
This is my money - unblock my account please.
I also have debit orders going off on the 1st and now they are all going to bounce.
This is why I have had enough of Standard Bank! I have a personal banker who is useless: You say personal banking, but isn’t it strange that you can get hold of us, but we can never get hold of you.
Standard Bank never answers calls. I can’t reach Longbeach branch to find out if my card is ready.
It is this very deplorable service that will ensure that next week I move to another bank.
I am on leave tomorrow and back Sunday - I have no access to any money. How do you think this is going to work for me.
How just how on earth does my personal banker - Cuan Flemming, assisting me - not one bit. No check in, no letting me know I can collect my card, no unblocking my account.
THIS IS MY MONEY - I WANT ACCESS TO IT.
SHAME ON ALL OF YOU AT STANDARD BANK.
I AM WELL AND TRULY STUFFED NOW.
Janine
*** (this is my fathers phone and I am going away without a phone, without funds, without access to funds, again, another stellar effing performance from SB.
Currently my account is blocked.
No one has contacted me to say I can collect a new card.
I have no mobile phone as it was ******.
No debit card.
I cannot access my own banking - it has all been blocked.
I need to pay the **** and gardener today - and I can’t.
Is anyone going to advise me that my card is ready for collection?
This is my money - unblock my account please.
I also have debit orders going off on the 1st and now they are all going to bounce.
This is why I have had enough of Standard Bank! I have a personal banker who is useless: You say personal banking, but isn’t it strange that you can get hold of us, but we can never get hold of you.
Standard Bank never answers calls. I can’t reach Longbeach branch to find out if my card is ready.
It is this very deplorable service that will ensure that next week I move to another bank.
I am on leave tomorrow and back Sunday - I have no access to any money. How do you think this is going to work for me.
How just how on earth does my personal banker - Cuan Flemming, assisting me - not one bit. No check in, no letting me know I can collect my card, no unblocking my account.
THIS IS MY MONEY - I WANT ACCESS TO IT.
SHAME ON ALL OF YOU AT STANDARD BANK.
I AM WELL AND TRULY STUFFED NOW.
Janine
*** (this is my fathers phone and I am going away without a phone, without funds, without access to funds, again, another stellar effing performance from SB.
JM
Janine M's updateReviewer Update
30 Oct 2025, 13:38And now the clincher:
Dear Client
Dear Client
I am currently out of office with no access to emails.
Supporting you is our top priority, so please contact the Complaints Resolution Centre on ,***, ***.
If you are not satisfied with our handling of the matter, you can escalate it to:
Desroy Swartz , on ***
Kind regards
Mapule Dube
JM
Janine M's update30 Oct 2025, 13:38
Reviewer Update
And now the clincher:
Dear Client
Dear Client
I am currently out of office with no access to emails.
Supporting you is our top priority, so please contact the Complaints Resolution Centre on ,***, ***.
If you are not satisfied with our handling of the matter, you can escalate it to:
Desroy Swartz , on ***
Kind regards
Mapule Dube