Worst bank in south Africa

Logged ***** on the 24th of August was promised feedback on the 27th and a case reference number on the 24th August that I will receive via text message, plus I asked them to courier my card to Sandton city branch, Tuesday still no case number nor feedback , I had to call, then wednesday the 28th of August I get a SMS my card was delivered to lakeside mall benoni, not what I requested , I phone again and eventually talk to a team leader which promises me that my card will be deliver to the sandton city branch no later than Friday the 30th and she will make it a priority, then friday I go to the branch no card, Monday the 2nd of September I go to the branch again still no card , we call card decision and they tell me I have to wait another 5 days for my card. NEVER IN MY LIFE HAVE I EXPERIENCED SUCH A TEAM THAT DOESNT CARE ABOUT THEIR CUSTOMORS, TERRIBLE SERVICE , I am a prestige client and banking with standard bank for over 10 years and this is how you treat me , useless