AP
Amy P
1 reviews | Active since Jun 2019
23 Mar 2021, 17:22
Worst bank in South Africa
Appalling service. My Dad passed away in January and they STILL have not updated his Mastercard account as deceased. The account has now been erroneously handed over to an attorney, despite us going in TWICE to the bank (we waited TWO HOURS in line for nothing.
Catch a wake up
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Standard Bank's replyOfficial
24 Mar 2021, 03:37Hello Amy
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply24 Mar 2021, 03:37
Official
Hello Amy
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
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