CD
Cat D

1 reviews | Active since May 2010

25 Jul 2018, 07:32

Worst bank in South Africa

A week ago, on Wednesday July 18, I wrote a complaint about some "!INTL. TRANS. FEE" all of a sudden being charged for online purchases.

I requested a response via email.

It is one week later and I have still not received any response!

I think it is time to move my accounts to another bank,

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Replies (2)
Standard Bank
Standard Bank's reply25 Jul 2018, 08:32
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply25 Jul 2018, 15:09
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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