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xander L

1 reviews | Active since Jan 2019

08 Jul 2024, 12:21

Worst bank in SA

Standard Bank's security is a joke. The account that money was taken from is solely used to repay my home loan. The card has never been out of a drawer in my house and it has NEVER been used for any other transactions. This is 100% a security breach, guaranteed. Hours on the phone and still waiting for a response a week later. Another deduction from my account after the ***** case was logged. I have bills to pay. Standard Bank has allowed money to be ****** from my bank account. The customer service is absolutely horrible and I am supposed to have a private banker. I urge all to move away from Standard bank, it is only a matter of time until money vanishes from your bank account.

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Replies (5)
Standard Bank
Standard Bank's reply08 Jul 2024, 12:31
Official
Hi Xander

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
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xander L's update08 Jul 2024, 13:31
Reviewer Update
I am not alerting you to anything, you are well aware that your sub par security has resulted in thousands of peoples' money being lost. Can't even be bothered enough to read what I am saying and instead just reply with the same old stock standard BS response...
Standard Bank
Standard Bank's reply15 Jul 2024, 16:40
Official
Good day Xander

Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, 
Standard Bank Hello Peter Team 
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xander L's update15 Jul 2024, 16:45
Reviewer Update
You have not resolved anything! I am still waiting for any type of call back or feedback after calling 6 times in 12 days! Standard bank is the most unprofessional bank in South Africa hands down. I am forced by the incredibly poor service to move all of my accounts. Absolute joke
Standard Bank
Standard Bank's reply16 Jul 2024, 13:49
Official
Good day Xander.

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
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