1 reviews | Active since Oct 2016
Worst bank in SA
<p>Standard bank had the bright idea to amend my acount without my knolage or concent.</p> <p> </p> <p>I received an sms in the morning stating that my Internet banking profile has been amended. Immediately I phone the bank because I did not amend it.</p> <p> </p> <p>After 25 minutes on the phone speaking with multiple consultants they tell me it must have been changed by them in error. I also find out my OTP's are being sent to my email adress now in stead of being sent by sms. I log on to change it back to sms and now I do not get any OTP Notifications and I can not change it back to sms because the bank either does not send it to me or they changed it to someone else's email adres. </p> <p> </p> <p>I have had so many problems with standard bank over the last couple of years that include the following:</p> <p>- cards being stopped without my approval </p> <p>- cards being sent to the wrong branches</p> <p>- new cards arive without being ordered</p> <p>- cards not working</p> <p>- account stopped because they think drawing money at an ATM or paying at a store is suspicious.</p> <p>- cars being hired on a debit card by a ********* even though I need to use a credit card to hire a car.</p> <p> </p> <p>Do your self a favour and switch to another bank, any othet bank, to avoid the amount of problems Standard bank will cause you and your families. </p> <p> </p> <p> </p>
Good day Freddie Mulders
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Freddie Mulders
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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I have had some communication from the complaint resolution centre but they have not solved anything yet.
They contacted me on the 18th fist saying they have refered my problem to the IT department and wil investigate who sent the message. Who cares who sent a message. I still can not use my Internet banking because my profile was changed without my consent!
Their reply to my reply was they can't find my account because my card is not registered for Internet banking and wanted my card number. I only have one card and it is registered for Internet banking but I sent the number anyway. That is where the communication stopped. The problems are still not sorted out!
It has now been 3 days they've been sitting on their hands doing nothing so my opinion has not changed.
I have had some communication from the complaint resolution centre but they have not solved anything yet.
They contacted me on the 18th fist saying they have refered my problem to the IT department and wil investigate who sent the message. Who cares who sent a message. I still can not use my Internet banking because my profile was changed without my consent!
Their reply to my reply was they can't find my account because my card is not registered for Internet banking and wanted my card number. I only have one card and it is registered for Internet banking but I sent the number anyway. That is where the communication stopped. The problems are still not sorted out!
It has now been 3 days they've been sitting on their hands doing nothing so my opinion has not changed.
Dear Freddie Mulders
Thank you once again for your posting.
I refer to our email correspondence with each other and you confirmed that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Freddie Mulders
Thank you once again for your posting.
I refer to our email correspondence with each other and you confirmed that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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You did absolutely nothing to address the problem!!! All you did was waste my time.
You did your utmost to stall the process asking the same questions over and over and saying the IT department is looking in to the mater. Is that the generic response you give?
If I had to wait for you to fix this it would still not be resolved.
PS. It took 7 days and 17 emails an you could not resolve anything. Why you would comment here that the matter has been resolved when you did nothing? The department the I eventually contacted resolved it in 5 minutes. Why couldn't you?
You did absolutely nothing to address the problem!!! All you did was waste my time.
You did your utmost to stall the process asking the same questions over and over and saying the IT department is looking in to the mater. Is that the generic response you give?
If I had to wait for you to fix this it would still not be resolved.
PS. It took 7 days and 17 emails an you could not resolve anything. Why you would comment here that the matter has been resolved when you did nothing? The department the I eventually contacted resolved it in 5 minutes. Why couldn't you?