EE
Elzet E

1 reviews | Active since Oct 2011

29 Jan 2015, 17:06

Worst Bank in SA!!

I had to move my cheque account to Standard Bank in order for me to use the access bond facility on our home loan. I have been a very happy customer of FNB for over 2 decades!! I opened my new cheque account at the beginning of January, and asked to be registered for online banking. I hadn't used my account, as I was busy wrapping up everything with my FNB account. My salary was paid into my account yesterday. When I wanted to make a payment To my FNB account where my debit orders is to run from I have a ZERO transfer limit???? Why would I register an online banking profile, just to have a zero limit? No problem, at FNB you can change this online. At std bank however, this has to be done at the branch!!! I cant get to a branch today as i have a job you see, obviously a foreign idea to STD bank. The call centre however also can't do anything to assist, but they will apologise for the INCONVENIENCE!! Well having all my debit orders bounce is not considered a mere inconvenience to me!! I absolutely DO NOT want to bank with you, but I am now forced to... Can you at least try to make it a some what pleasant experience??

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Replies (1)
Standard Bank
Standard Bank's reply30 Jan 2015, 08:55
Official
Hello elzet.els,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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