Worst bank if you are a customer.

The customer service one gets from this bank is F****** appalling. They very quick to be on ones case if you are late with a repayment. But try and get anything you want. You pay exorbitant fees for being treated like dirt. When you call you end up hang on the line for a unacceptable length of time. (20 min this morning). Then when some minion eventually answers , working from home, the quality is **********. Have had occasion that the person was trying to talk to sounded like they were on the toilet, with children in the back ground and a TV. This is the level of professionalism we are pay for? Must say find it hard to take them seriously when they come across as a bunch of armatures. Been with STD Bank for over 40 years, they've never been great but they really pathetic now.