Worst bank for service and financing!

Horrible service received from Standard Bank Prestige and VAF. It’s taken 11 days just to get a podium for vehicle finance, to which I was told by the first employee that standard bank no longer does pre-approvals and required all my documentation. After waiting a couple of days with no reply I had than requested to speak to someone else who assisted me with getting pre-approval. I was then presented with a podium by another employee from the deal maker division after my prestige banker failed to send it to me, to which the interest rate was too high at prime + 1.919%, as I know my credit score is brilliant after checking before applying, so I had negotiated a better rate and was offered Prime -0.5%. I had then accepted the offer last week and was advised that we will continue the process this week. After hearing nothing for the majority of Monday I had sent a follow up email and was responded with a much higher offer than the original podium at prime + 2.039%. This is ridiculous as in 2018 I was given finance for Prime + 1.2% and that was with a lower credit score than I have now and that was my first asset purchase posing a higher risk. Also the national average has dropped due to job loss and people defaulting on payments in the last year.

To add insult to injury I was told that the delays were due to system errors and load shedding, yet other banks had responded with offers in a matter of 2 days from applying, not 2 weeks!

If this is how they treat their Prestige clients, I don’t even want to know how they treat their regular clients...