Worst Bank

Item: Standard Bank
Rating: 1
Author: Itumeleng M

My experience with StandardBank is bad. I regret moving my account over. Standing on the queue to submit fica documents. They need to have a mailbox for such things. It feels like some government institution. I work from 9am till 7Pm. I don't have time to stand on queues or spend my day off at the branch. Ooh The Reeds needs more staff and a manager.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

16 Jul 2020, 16:41

Dear Itumeleng Mohube

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply16 Jul 2020, 16:41

Official

Dear Itumeleng Mohube

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Itumeleng M's updateReviewer Update

16 Jul 2020, 16:44

I went to Ladium branch and I'm sorted

Itumeleng M's update16 Jul 2020, 16:44

Reviewer Update

I went to Ladium branch and I'm sorted

Standard Bank's replyOfficial

20 Jul 2020, 16:03

Dear Itumeleng

We refer to your previous review and would like to confirm this matter is resolved.

Kind regards

Complaint Resolution Centre
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Standard Bank's reply20 Jul 2020, 16:03

Official

Dear Itumeleng

We refer to your previous review and would like to confirm this matter is resolved.

Kind regards

Complaint Resolution Centre
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