PL
Petrus L

1 reviews | Active since Jul 2011

01 Apr 2018, 23:41

WORST BANK EVER. STAY AWAY!!!!!

PLEASE STAY AWAY FROM THIS BANK. NOT ONLY ARE THEIR FEES THE HIGHEST, THEY CONTINUOUSLY add fees to your account although you told them to stop certain items or given reasons why not to. It is absolutely an endless battle to get anyone to understand if you ask a question or have a query. I have now been battling for 3 months to get a reply to a simple question, yet every time I get the same answer not closely related to the question. Irrespective if you pay an account via EFT from another bank, they still insist on signing a debit order to deduct funds from your bank account at another bank. Conditional selling in the worst form, without informing the client of this condition when the facility is approved. The biggest bunch of idiots ever experienced, leave alone trying to get an issue resolved. Rather go to ABSA and Nedbank to see what service really is and what you actually pay for. Simple systems implemented makes a person's life so much easier without charging ridiculous fees continuously. A perfect example of a company that is always right and the client always wrong!! BE WARNED AND BE CAREFULL. SPARE YOURSELF THE HARDSHIP AND FRUSTRATION. Disgusting is a total understatement of describing their service. Without prejudice.

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Replies (3)
Standard Bank
Standard Bank's reply02 Apr 2018, 04:36
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Clint Chetty

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply06 Apr 2018, 14:46
Official


Thank you for bringing your concerns to our attention.

As per our telephonic conversation today, your concerns are being addressed and has been escalated to the relevant managers.

We appreciate your support and loyalty.

Kind regards

Bernadine Naidoo

Complaint Resolution Centre

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PL
Petrus L's update06 Apr 2018, 15:08
Reviewer Update
Hallo Bernadine. What a pleasant surprise it was to receive a call from you - to speak to a person that really took the time to hear me out, are willing to try and resolve the issues and ease the frustration. Not only that, but actually want to try and find a solution that might be beneficial to me. All I can say is, why did it took so long to eventually get someone who do want to make a difference in a client's life and address the problems at hand? You are an asset to the bank and I hope you get rewarded for that. We might end up not finding an offer that will be acceptable to me, but your time and effort to try at least, makes all the difference in the world. THANK YOU BERNADINE!!