worst bank ever, no service whatsoever

<p>i logged a ***** caes with the ***** dept. regarding my card being cloned as there were transactions that i was unaware off that were going on my account, i was alerted once by sms about money being used on my account via sms, but then all the other transactions were not sent via sms, if i were alerted properly i would have blocked my card immediately. i got a call form a consulatant from the ***** dept. today to inform me that standard bank will not reimburse me as they picked up that the orignaal card was used( all igood and well , i dont want reimbur*****t) but i want notifications of tranactions, when i ask the consultant on the phone as to why i only recieved one sms he says that he doesnt know why but on his system it shows that i only recieved one sms and nothing for the other transactions.</p> <p>a while ago i went to standard bank Clearwater before moving to a cheque account as i experienced the same issue of not geeting sms notifications the lady at the counter said " its a free service so please dont complain" so i decided to move to a cheque account where i pay a monthky service fee but i still dont get sms notifications of a account that i pay mointhly for.</p> <p> </p> <p>this is poor service and unproffessionalism , we should be trusting the bank with our money and feel comfortable when banking.</p>