Worst bank ever!

Worst bank ever. Ive never struggled so much ever with any other bank. Send 2 emails more than a week apart for payment holiday assistance. This after phoning multiple times as well and getting correct email adress as their adresses are also being changed. I then sent another mail to the complaints email adress and that was also ignored. Phone calls get cut before answered as well. Must one go to the bank now and shout before anyone does anything. Nedbank took less than 5 days fro initial request to completion of request. Someone needs to get back to me asap please.