Worst bank ever

On June 26th, my account with Standard Bank was unexpectedly blocked without any prior notification. After reaching out for clarification on my inability to process transactions, I was informed that ABSA had requested the restriction on my account. I comp**** with all their requests and provided the necessary documentation, but each time I followed up, I was told that my case was being escalated.

Finally, on Tuesday, when I called to follow up I was informed that my account had been reactivated on Monday, yet I had received no communication regarding this change. To make matters worse, all my debit orders began to bounce, despite my account being funded, including payments for my car and house which are financed through them. This resulted in penalties for several failed transactions.

Given this experience, I am seriously contemplating switching banks to refinance my home and vehicle, as it seems they do not value me as a client. To this day, I have yet to receive any form of apology or explanation for the distress this situation has caused. This lack of communication and support is unacceptable.