RC
Ruan C
1 reviews | Active since Apr 2021
01 Dec 2021, 13:00
Worst bank ever
The absolute worst bank I've ever experienced. Outdated app, useless staff, payments don't clear even when you pay their ridiculous immediate payment fee of R50+.
The so called "Team leader" of the person I spoke to is apparently named Charmaine Barnard. The person I spoke to is named Thabang Makwela.
Total incompetence!
Thabang is especially ***********, it was necessary for me to constantly repeat myself.
Their VOIP phone lines on their side are also pretty terrible.
How can you run a bank like this.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
01 Dec 2021, 14:18Dear Ruan C
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply01 Dec 2021, 14:18
Official
Dear Ruan C
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
02 Dec 2021, 21:58Dear Ruan C
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Standard Bank's reply02 Dec 2021, 21:58
Official
Dear Ruan C
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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