Worst bank ever....

If I could I would not give them any stars. They detected ***** on my account wich I am thankful for but it also seems like they are constantly victims of *****... fix the problem.. I followed all the steps phoned them and they advised that i stop the card. I then asked them would I still be able to use my banking app as I need to transfer money urgently- i mean who plans on *****... They said no but if I have a credit card I will be able to do so and should phone the number to get the card linked...When I phoned them they said this is not possible because this can only be done with an active card - that I now do not have. So the person who helped me on the ***** hotline gave me false information wich was crucial for me to know as our house payment will be deducted and I still needed to transfer money. When I logged into my account now I saw that they canceld both my cards. So even if I would have been able to link the cards and still use the money I would not have had I card to link as they stopped both. My point is that every one working at standard bank should be able to advise a person with the correct information because now I the have a huge problem because I have no working accounts, no money and I cannot get to the bank to try and fix this problem that they have created because their employes doed not have the correct information!