AS
Allister S
1 reviews | Active since Mar 2015
14 Nov 2023, 12:49
Worst Bank Ever!!!!!
I have been having the worst experience with Standard Bank, due to some serious complications around a vehicle that is financed in my name for someone else.
The said person is failing to make payments due to our settlement agreement, I have on numerous occasions attempted to surrender the vehicle but Standard Bank has no respect for its customers and would rather me have a financial mark on my name then to sort this out as per their policies.
This is already my second complaint regarding this matter and their responses mean nothing, I am sure the person who even deals with these type of things is employed and has no process that is followed. This is the worst bank for sure, FNB would have done a better job infact any other bank!!!!!!!!!!!!!
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
14 Nov 2023, 12:56Dear Allister
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply14 Nov 2023, 12:56
Official
Dear Allister
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
AS
Allister S's updateReviewer Update
14 Nov 2023, 13:02This is the same response I got and nothing got done, how many times will I read this and be disappointed?!
AS
Allister S's update14 Nov 2023, 13:02
Reviewer Update
This is the same response I got and nothing got done, how many times will I read this and be disappointed?!
Standard Bank's replyOfficial
14 Nov 2023, 13:04Hello Allister
Thank you for getting back to us, kindly be advised that your matter has been assigned and our team will be reaching out shortly.
Thank you for getting back to us, kindly be advised that your matter has been assigned and our team will be reaching out shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply14 Nov 2023, 13:04
Official
Hello Allister
Thank you for getting back to us, kindly be advised that your matter has been assigned and our team will be reaching out shortly.
Thank you for getting back to us, kindly be advised that your matter has been assigned and our team will be reaching out shortly.
Kindest regards,
Standard Bank Hello Peter Team
AS
Allister S's updateReviewer Update
16 Nov 2023, 07:58This is to Yolanda in the HelloPeter team at Standard Bank, you made contact with me and promised feedback by 15 Nov 2023 and have failed to do so.
AS
Allister S's update16 Nov 2023, 07:58
Reviewer Update
This is to Yolanda in the HelloPeter team at Standard Bank, you made contact with me and promised feedback by 15 Nov 2023 and have failed to do so.
Standard Bank's replyOfficial
16 Nov 2023, 08:01Hello Allister
Thank you for getting back to us, kindly note that we have made contact with you this morning and left voice messages.
May you kindly advise when would be a suitable time to get back to you.
Looking forward to your response.
Thank you for getting back to us, kindly note that we have made contact with you this morning and left voice messages.
May you kindly advise when would be a suitable time to get back to you.
Looking forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply16 Nov 2023, 08:01
Official
Hello Allister
Thank you for getting back to us, kindly note that we have made contact with you this morning and left voice messages.
May you kindly advise when would be a suitable time to get back to you.
Looking forward to your response.
Thank you for getting back to us, kindly note that we have made contact with you this morning and left voice messages.
May you kindly advise when would be a suitable time to get back to you.
Looking forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
16 Nov 2023, 08:07Hello Allister
Thank you for getting back to us, kindly await our call.
Kindest regards,
Thank you for getting back to us, kindly await our call.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply16 Nov 2023, 08:07
Official
Hello Allister
Thank you for getting back to us, kindly await our call.
Kindest regards,
Thank you for getting back to us, kindly await our call.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
24 Nov 2023, 10:31Dear Allister,
We would like to thank you for giving us the opportunity to assist in your matter.
We are glad we could get our VAF team to assist in ensuring that a solution is provided. We are aware that the team is still finalizing the matter.
Should you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to assist in your matter.
We are glad we could get our VAF team to assist in ensuring that a solution is provided. We are aware that the team is still finalizing the matter.
Should you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Nov 2023, 10:31
Official
Dear Allister,
We would like to thank you for giving us the opportunity to assist in your matter.
We are glad we could get our VAF team to assist in ensuring that a solution is provided. We are aware that the team is still finalizing the matter.
Should you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to assist in your matter.
We are glad we could get our VAF team to assist in ensuring that a solution is provided. We are aware that the team is still finalizing the matter.
Should you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***