WORST BANK EVER!

WORST RESPONSR TIME EVER!!!

So I recently queried my bond interest rate as I am paying way above prime, keep in mind I have not missed one single payment since takinf out the bond. I am Looking to get it reduced or alternatively, I will be moving banks as they are offering me below prime. I have advised my bank of this. I sent a very detailed email on the 23rd Jan 2026 explaining this to which your sales Consultant Lesley Jurius responded on the 27th Jan 2026. He has been helpful up till the point of transferring my query to your Rate and retention department (this was on the 02 Feb 2026). Up till today I have received absolutely not one response atleast acknowledging my query. It is today the 14th of Feb 2026 and still no feedback on anything, no help, no assistance. Quick to take my money but when I come seeking help there is no support on your end. No reference number. No feedback even from Lesley after I emailed him again. I would Hereby like to lodge a complaint and as per Code of Banking, you have 3 business days to acknowledge my complaint. 6 weeks to resolve this issue with me. And if nothing is dine thereafter, I will be taking this matter to the NFO.

Utterly disgraceful service, I am highly disappointed in how you treat loyal customers.