Worst bank ever

I app**** for a payment holiday for 3 months because of the lockdown caused by the covid virus , this bank (Standard Bank) approved my payment holiday and still take the debit order every month , I sent numerous emails even the complaints department and not even one of the departments will respond on the emails sent , This is the worst service that I have ever received from a bank . I will take my business elsewhere , its already 2 days later since my last email and still no one responded to my emails , its pathetic really . Standard bank does not care about their clients and it has been proven a few times already . I will report them to the bank ombudsman today as this bank cat even sort out this problem , hopefully the ombudsman can wake them up