cK
chrissteelle K

1 reviews | Active since Aug 2013

02 May 2017, 15:42

Worst Bank ever

<p>This Branch is always full, always slow and never of any help, telephone banking line keeps you on hold for 15 minutes with no answer and the service is cold and unfriendly.</p> <p> </p> <p>Further more, I have a stop order on my account, when money is paid in, the stop order money is reserved but it still bounces then that very money is deducted for the stop order that was not provisioned for.</p> <p> </p> <p>I've settled a loan account many years ago, but it reflects badly on my name, i was told it can not be removed and won't have any bad status on my name, that too is a lie. iv'e ordered a cheque card almost 3 times, everytime it gets returned because i'm not informed when it's ready for collection. There is withrawal fees of R38 and R18 and when i googled, i came across 1.25% charge of what you withdrew but R38 IS NOT 1.25% of R2000. </p> <p> </p> <p>If it weren't that changing banking details were so difficult where my money comes from, i'd have been rid of Standard Bank a very long time ago. their service is beyond pathetic.</p>

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Replies (2)
cK
chrissteelle K's update10 May 2017, 15:16
Reviewer Update

Still no response and the same problem from this bank. Simply Disgusting.

Standard Bank
Standard Bank's reply10 Jul 2017, 16:10
Official

Dear Monayva

Thank you for posting the message and allowing us to look into the matter.

As per our telephonic conversation, we confirm that the matter has been discussed.

Thanks,

Complaint Resolution Centre

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