Worst Bank Ever

The Most Pathetic Bank in SA!!! I've been trying to sort out my credit card since I was retrenched in May 2020 - there's a policy that I didn't even knew I had on the card, when I queried it, they cannot give me proof of where I authorised it originally NOR can they process a claim on the policy. Now I've been handed over to attorneys and Still No Reply from Standard Bank who STILL hasn't resolved Any of my queries since June Last year... They just keep sending emails and you cannot speak to Anybody that can Actually help a person. The telephone answering service is the absolute pits! I've wasted SO much airtime on every attempt, then their lines keep cutting out! It's pathetic that Such a Big company is reliant on their customers to phone in while They are cutting costs by emailing or too scared to call their customers directly to sort something out. Passing the buck...