1 reviews | Active since Aug 2021
WORST BANK EVER!!!
LOST MY CARD AND WENT INTO THE BRANCH FOR A TEMP CARD WHILE I WAIT FOR THE REPLACEMENT TO COME, I SPECIFICALLY TOLD THEM I WANTED MY NEW CARD TO BE *DELIVERED*.
AFTER WAITING AND WAITING I GET A SMS TO **COLLECT** MY CARD FROM A COMPLETELY DIFFERENT BRANCH YET I SPECIFIED TO HAVE THE CARD DELIVERED
CALLING THE CALL CENTER TO GET THIS RECTIFIED BUT NO1 SEEMS TO BE EDUCATED ENOUGH TO ACTUALLY HELP, IVE BEEN GOING BACK AND FORTH CALLING THE CALL CENTERS FOR 2 MONTHS NOW.
***I STILL DON’T HAVE MY CARD***
THE ICING ON THE CAKE! THE BANK UNLINKED MY CARD FROM THE APP SO I CAN’T DO ANY EFTS OR TRANSFERS, BASICALLY KEEPING ME FROM USING MY OWN MONEY.
NOW THE CALL CENTER AGENT TELLS ME IT’S GOING TO TAKE 10 WORKING DAYS TO DESTROY MY CARD THAT WAS SENT TO THE BRANCH, AND ONLY AFTER THAT A NEW CARD WILL BE SENT TO ME- SO ANOTHER 7 WORKING DAYS FOR THE NEW CARD, THATS ANOTHER MONTH OF NO ACCESS TO MY ACCOUNT
AND YOU STILL EXPECT ME TO PAY FOR THIS ****TY SERVICE IVE RECEIVED AFTER BEING A LIFE LONG LOYAL CLIENT!
PLEASE CLOSE MY ACCOUNT ASAP I REALLY CAN’T DEAL WITH SUCH ARROGANCE AND STUPIDITY AND STILL BE EXPECTED TO PAY FOR MAKING MY LIFE MISERABLE!
PS: IVE OPENED A NEW ACCOUNT WITH A DISCOVERY BANK AND GOT MY NEW ACCOUNT CARD 2 DAYS LATER!
I WILL NEVER BANK WITH STANDARD BANK EVER AGAIN!!! NOTHING IS EVER SIMPLE!!! NOTHING CAN EVER BE FIXED OVER THE PHONE!!! YOU HAVE TO GO TO THE BRANCH FOR EVERY SIMPLE SMALL THING!!! YOU WAIT IN A QUE TO ENTER THE BANK FOR 2/3 HOURS!!! THEY DONT EVEN HAVE THE DECENCY TO SEND A STAFF MEMEMBER OUTSIDE TO CHECK WHAT PEOPLE ARE QUEING FOR, MOST PEOPLE WAIT HOURS IN THE QUE ONLY TO BE SENT BACK..
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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STILL NO ONE HAS CONTACTED ME
PLEASE DONT LIE ON PUBLIC PLATFORMS TO MAKE UR BANK SEEM LIKE THEY GIVE A DAMN!
WHATS NEXT? YOU GOING TO TELL ME SORRY FOR THE NCONVENIENCE CAUSED?
QUESTION: WHAT IS STANDARD BANK GOING TO DO ABOUT MY ISSUES??? MAKE ME WAIT ANOTHER MONTH AND STILL EXPECT ME TO PAY FOR SERVICES NOT OFFERED??
STILL NO ONE HAS CONTACTED ME
PLEASE DONT LIE ON PUBLIC PLATFORMS TO MAKE UR BANK SEEM LIKE THEY GIVE A DAMN!
WHATS NEXT? YOU GOING TO TELL ME SORRY FOR THE NCONVENIENCE CAUSED?
QUESTION: WHAT IS STANDARD BANK GOING TO DO ABOUT MY ISSUES??? MAKE ME WAIT ANOTHER MONTH AND STILL EXPECT ME TO PAY FOR SERVICES NOT OFFERED??