Worst bank ever!!

Neglectful Service - Refused Account Closure, Unjust Charges, and Poor Communication"

I am extremely disappointed with Standard Bank's service. I’ve been trying to close my inactive account, which has been in arrears due to their refusal to properly close it, for over six months. Not only did they keep the account open despite multiple closure requests, but they also allowed an incorrect payment to go through, deducting money from the account without reimbur*****t.

The lack of follow-up is shocking—I’ve asked repeatedly for assistance and for my credit card facility details to settle payments, yet I haven’t received a single response or call back. This negligence has now left me owing even more to other people as a result of their mistakes. I would not recommend Standard Bank to anyone who expects basic customer service and accountability.