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LM
Lala M

1 reviews | Active since Jul 2015

21 Sept 2022, 08:18

worst bank ever

if i could rate a zero i would. Ive sent so many emails and nothing seems to be resolved. your customer experience is the worst at standard bank. after more than 20 years im ready to switch to another bank

0
Replies (12)
Standard Bank
Standard Bank's reply21 Sept 2022, 08:40
Official
Dear Lala

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
*** 
LM
Lala M's update22 Sept 2022, 08:22
Reviewer Update
when do you plan on calling me ? yhoo this is frustrating standard bank

just help me so I can leave your bank alone, I'm over it.
Standard Bank
Standard Bank's reply22 Sept 2022, 08:32
Official
Good Morning Lala 

We will get our team to revert to you as soon as possible.

Kind Regards 
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply22 Sept 2022, 16:30
Official
Dear Lala

We appreciate you taking our call.

We look forward to hearing from you on the correspondence.

Kind Regards 
Standard Bank Hello Peter Team 
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LM
Lala M's update27 Sept 2022, 08:14
Reviewer Update
Hi there

I just got a call that my issue still hasn't been resolved.

@Yolanda Mati please call me asap.
Standard Bank
Standard Bank's reply27 Sept 2022, 08:22
Official
Good Morning Lala 

We will get our Consultants to revert to you.

Kind Regards 
Standard Bank Hello Peter Team
***
LM
Lala M's update03 Oct 2022, 13:01
Reviewer Update
im still waiting for assistance, your the worst bank I cant wait to get assistance so I can stop bothering you. im ready to move to another bank

Standard Bank
Standard Bank's reply03 Oct 2022, 14:20
Official
Good Day Lala

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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LM
Lala M's update04 Oct 2022, 09:34
Reviewer Update
Im still waiting for your call
LM
Lala M's update10 Oct 2022, 09:26
Reviewer Update
Im still waiting for a call or an email form you

LM
Lala M's update10 Oct 2022, 09:26
Reviewer Update
your service is horrible

Standard Bank
Standard Bank's reply10 Oct 2022, 09:34
Official
Good day Lala

Our sincerest apologies for your experience thus far. We are here to help. 

We can assure you that your matter is now in the right hands.

We will follow up with our team and we will revert.

 Kind regards 
Standard Bank Help Centre 
***