worst bank ever

Standard bank has changed my credit card profile without me even physically havin my card. Originally requested that my new card be sent to a branch more convenient for me they sent it to nother branch in the meantime cancelling my credit card profile and cellphone banking without my knowledge, called the call centre and been sent from pillar to post after an hour on the phone and now they say the card has been sent back to jhb. Was dealing with the call centre and transferred to 5 people in 1 hour on the telephone. If this isnt attended to asap im changing my bank immediately. How does standard bank retain customers with such putrid service its appalling. In the meantime I cant track my card and unable to transact at all.