FW
Frann W

1 reviews | Active since Jul 2011

16 Aug 2016, 10:21

Worst Bank Ever

<p>Sometime last year I began to have problems with my Standard Bank account,there was a technical glich with my acc&I couldn't make payments to or from it.This was compounded by the fact that Std Bank's Home Loan Dept continued debiting my acc 3months' after I requested that the debit order for a property I jointly own no longer come off my acc!Phone calls,emails,nothing could solve the problem,eventually I had to open an acc with FNB to bank.Std were exceptionally unhelpful,their answer was to very quickly hand me over!The lawyers they handed me over to requested that I do not pay them as this would reflect badly on me,they sent communication to Std Bank that this was not a case of not wanting to,rather I could not physically make deposits into this acc for some reason.Std Bank NEVER rep****.Last week I went to Std Bank Greytown to request statments for this acc and for this FIRST time someone was actually helpful,Makhosi Dumakhote tried her best to find out what happened with the acc.The notes on the acc were so vague,she eventually phoned Std Bank H/O &was put through to their Legal Dept to be told that the acc was with them and that I could no longer use it(this was evident since last year) and any monies in the acc would not be recoverable by me!She was so sorry but nothing could explain why as the acc had been stopped, it had always been paid until it had been stopped for some reason.Thanks Std Bank,you have proved beyond a shadow of a doubt to be the worst bank in the world.Your call centres are useless and you don't communicate,even your staff don't know what you are doing!</p>

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Replies (2)
Standard Bank
Standard Bank's reply17 Aug 2016, 07:54
Official

Good day Frann

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply23 Aug 2016, 06:21
Official

Good day Frann

Please refer to the email I have sent you regarding the feedback.

Feel free to contact me directly.

Kind regards

Samantha Rosenberg

Complaints Resolution Centre

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