WORST BANK EVER!!!!!

We have been struggling with Standard Bank for years, our latest issue is trying to get our business FICA done as we keep getting a message that our banking will be restricted if documents are not submitted by 07 September 2025, we have send all document to our business banker(Priscilla Ncube) with no resolve we just received a reply on how to log on to a portal to upload documents which we tried but got stuck because we did not know how to get a FICA Declaration and resolution document, we then proceeded to to call Standard Bank Business where we were told that Standard Bank needs to do the update on their side we must just send the documents to our business banker which we had already sent to our business banker (Priscilla Ncube) who I have been told is very ill but this banker has been ill for months, so the they proceeded to put us in touch with Priscilla's assistant (Tumelo Kamanga) who has since been sent the documents on 11/08/2025 and has been requested by myself on numerous occasions to contact me, and yes I'm still waiting for a call back. Standard Banks customer service is absolutely pathetic and I would never ever recommend this bank for Personal Banking, Business Banking, Home Loans, Vehicle loans, Wills and Estate handling and definitely not Home Insurance. Whenever we need to deal with Standard Bank for any query I instantly get into a bad mood because I know I'm in for a hell of a runaround and just going to deal with incompetence all the way through, and I'm not the only one who has had these issues with this bank, read your reviews guys and get your house in order and get somebody to contact me to resolve my issues.