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Linda O

1 reviews | Active since Aug 2009

16 Sept 2018, 08:56

Worst bank ever

Standard Bank has deteriorated dramatically over the years and gets worse by the day. It is insane how customer unfriendly they are - in every sense of the word which is why they are rated at the bottom the category. When there is a problem on the website don't expect a notification and trying to logon depends on the day. And I don't want anyone from their Customer Care phoning because they are of no help.

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Replies (2)
Standard Bank
Standard Bank's reply17 Sept 2018, 08:34
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply18 Sept 2018, 08:38
Official

Dear Linda

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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