Worst Bank EVER!!!!!

My account was blocked for a proof of residence that was missing unbeknownst to me. Further to this, the account was blocked without any prior notification to me. I then visited the branch in Southgate mall with an affidavit confirming that my ID book was missing, the consultant turned me away advising that I needed a temporary ID or proof that I was applying for a new one. I did this and went to the Newtown Mall branch with the required proof. The new consultant then advised me that I needed to wait approximately 24 hours before they will let me know if my account will be blocked. I have been a loyal Standard bank client for over 10 years and I feel that it is pathetic that after 10 years you realise that you have no proof of residence document?? This is extremely unprofessional and I am at my wits end with this bank, I am even considering moving my account!! Please unblock my account and return all the unpaid charges as the debit orders would NOT have returned had you not blocked my account!!!