Worst bank ever

Being a prestige client you expect to receive efficient service of a high standard. But no...No one contacted me to fica my account, and i had to visit the branch 5 times in order to fica it. On visiting the bank this morning it was still not ficad. One of the services you pay for when having a prestige account is that you have a banker who sorts these things out. funny thing is i have never spoken to a banker. standard bank was quick to upgrade my account , but the service has downgraded since then. i got better service and treatment on a student achiever account. Now i can not even close the account due to it not being ficad. seriously the worst bank ever. do not even bother upgrading, they will make you pay for a service you won't receive.