1 reviews | Active since Dec 2021
Worst bank ever!
I recently got a new phone. After installing the Standard bank app, it gave me a message that I need to do a DigiMe confirmation at the branch. I went there this morning at 9h15, sat there till 10h50 and had to leave frustrated, not being able to resolve what seems to be a 5min thing. They offer no explanation while you wait. After waiting and finally seeing a consultant, I was informed that they are "offline". Such a cliché song they sing. Now, after wasting 2 hours, I'm still unable to use my app fully. I cannot purchase stock for my shop as the app don't allow me to pay my suppliers. This is the 2nd time this year I had a bad experience with this bank. If they don't loose your money, they will be sure to block you from using it yourself it seems. One star rating is far too gracious for them.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We are saddened to hear that our team has not been able to resolve this matter to your satisfaction. The branch has confirmed that they contacted you and explained that we had system issues that day you visited the branch.
We are saddened to hear that our team has not been able to resolve this matter to your satisfaction. The branch has confirmed that they contacted you and explained that we had system issues that day you visited the branch.