JW
Jo W

1 reviews | Active since Sept 2011

14 Sept 2019, 11:30

Worst bank ever

I am a business owner but I DON'T WORK for the company, I merely helped to start it. When you do your business paperwork with a bank you have to stipulate the owners of the company, naturally. But our contact numbers are in sequence of office number, managing director number and then my number. But the bank insists on calling me from credit card to vehicle finance and I have on three occasions called the divisions and asked them to stop calling me and asking for the accountant or MD of the company. It was changed, but not changed and so I still receive calls up to 10 times a day, sms's at least 3 times a day and every time I tell them to call the office number to speak to someone that can at least help them. I don't have the answers, I don't work for the company. I even get harassed, yes, Standard Bank, this is harassment! on Saturdays, all day. This has to stop! I don't know what more I can do. The last person that called at 7:30 am on a Saturday, then started to yell at me. Now it's not only harassment but verbal abuse to a 'client'. The calls still continue and the story from me is still the same. "I'm sorry, I can't help you, I don't work for the company so I don't have any answers to your questions . Please call the office number" . Backward banking I tell ya. The light at the end of the tunnel is that the MD is closing the accounts and moving to another bank. Hallelujah. Good luck on your future in banking Standard Bank. Keep living up to your name. Standard.....

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Replies (2)
Standard Bank
Standard Bank's reply16 Sept 2019, 06:37
Official
Hello Jo
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Muhammed Asvat
Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply30 Sept 2019, 10:37
Official
Dear Jo

Thank you once again for posting your comments.

I refer to our email correspondence with each other and you confirmed that the matter is being attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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