WORST BANK EVER

Where to start. I've been a client of Standarbank for as long as I can remember. By surprise I was contacted by the personal banker (Zaneih van Niekerk) Brits Mall Branch, that I have be upgraded to a prestige cheque account. ( August 2014) my banking fees was moved from R90 to R179 per month. I have no problem paying that. she then ordered my new card, after the required time I went to the bank 4 times to collect my card. every time I was told the card was not there, the 5th time I went they told me the card was send back. I ordered a new card and waited until March 2015, NO CARD INSIGHT. I ordered a new card again but instead they send me a new credit card. I have contacted Zaneih numerous times via email, phone and only once did she respond to my queries. After ordering a new card again I only received it in Mei 2015. this is the worst thing I have ever encountered with a bank. Previously I requested a proof of bank account from her and it took her 5 weeks to send it to me, I had to phone Janet Grobler at brits Branch for help. After numerous emails she did not reply once. then she said she did passed it on to one of her colleges to send but we did nor receive it.