worst bank ever

if there was a Zero Rating this is what i would give this bank

my account was hacked on the 29 July 2021 the bank says the below :

From : Moilwe, Busiswe B

Dear Ms Ram

Our investigation has revealed that the alleged *********(s) used the same credentials that you use for internet/mobile banking to access your online banking profile when the ***** happened. i.e. CSP(Customer Selected Pin).

Between the alleged *********(s) logged onto cellphone banking and conducted airtime and electricity prepaid transactions to the total value of R1449.00, there are no OTPs required for prepaid transactions conducted via the cellphone banking.

Please note that Standard Bank does not store or keep any of your internet banking credentials. Our customers are the only ones who have access to and know their customer selected PIN (CSP) and passwords.

In order for the alleged *********(s) to gain access to your internet banking profile, your online credentials must have been compromised through phishing or some other method.

You reported the matter to standard bank on July 29, 2021; however, all funds were utilised as prepaid transactions and are redeemable immediately.

Whilst we refute any liability in this matter, we are willing to support any external investigation that will result in the apprehension of the ********(s) and will give any information we have to the appropriate authorities to conduct an external investigation.

Please ensure that you change your login credentials when you reregister for internet/ mobile and mobile banking. Please also ensure that you delete any beneficiaries that were amended or added due to ********** activity, also please check that there are no future dated payment loaded to your profile that you did not load.

USSD channel was used to commit the ***** it is important to note the below:

USSD transactions can only be conducted from the mobile number used to register for the channel, there was no SIM swap or number port done which suggests that the ***** was conducted by someone who had access to the customer’s mobile device or SIM card The entire unpleasant incident is regretted, and the bank hopes that the relationship with us can be restored

LOAD OF BULL****

its not my system i don't own the bank and there systems and no one calls you to keep you updated and they take so long to answer

lets see if they call you from this complaint