Worst bank client service received ever

<p>My Cheque debit card does expire in May 2017. I did reply on a sms from the bank on the 4th of April 2017, so that my new card is send to my branch. On the 24th of April I did try to find out from Standard Bank what did happen with my card because next week is May and I do not have my card yet. The consultant did asked these ridiculous questions. 1. Do I own a place somewhere it sounds like in a township (She could not pronounce the place name) 2. Do I have an Rs something loan with the bank 3. Do I have a furniture account whit some place 4. Do I have a company registered on my name and are I the director. I did answer on all of her questions, but then she told me that my account are blocked now because I did failed the security questions, and that I need to go to a branch to assist me. I do not have time waist to go to a branch, because we are on skeleton staff. I would just like to know where they got the correct answers to their ridiculous questions; because they did not consult me previous to get the correct answers. This is unacceptable and I think I will move to another bank where they actually do look after their clients.</p>