RK
Roche K

1 reviews | Active since Apr 2023

23 Jun 2025, 11:52

WORST BANK BY FAR

WORST BANK BY FAR!

Standard bank is not even standard they cant even get the basics right.

On numerous occasions having called, emailed and visited in branch and keep requesting a statement on my current homeloan.

This F******ing bank still hasn't or rather doesn't want to send a homeloan statement to myself or the other co-owner. But they have the gall to give out personal information to insurance brokers (who do not stop calling - EVER) so put short I get called a 100 times a day from various companies but not one call from the bank who I actually need service from!

To make matters worse when I call them they are rude and hang up on me so I'm left guessing what my homeloan is and the amount that needs to be paid each month. This is ridiculous and by far the worst service, if I could give them 0 stars I absolutely would.

Don't take a homeloan or anything from this circus proclaiming to be a bank they are below substandard and by far the worst bank I've ever had the displeasure of working with!

0
Replies (4)
Standard Bank
Standard Bank's reply23 Jun 2025, 12:01
Official
Dear Roche K,

Thank you for contacting us for assistance. 

We strive to make every customer’s experience enjoyable, and we deeply regret not meeting your expectations this time. 

Please be assured that we will do our utmost to resolve this issue as soon as possible and find a solution that works for you.

Our team will be in touch shortly to assist you further.

Kindest regards,
Standard Bank Hello Peter Team
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RK
Roche K's update23 Jun 2025, 13:03
Reviewer Update
Good afternoon SBSA Hello Peter team.

Thank you for your prompt response. Kindly get in touch soonest.

I'm available today from 14h00 - 16h00 for calls via my cell number.

Kind regards,
Standard Bank
Standard Bank's reply23 Jun 2025, 15:22
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank
Standard Bank's reply27 Jun 2025, 16:03
Official
We would like to thank you for giving us the opportunity to address your matter. 

We are glad we could assist. 

Kindly let us know should need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, 
Standard Bank Hello Peter Team 
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