Worst bank

Standard bank is truly the worst, I have 5 accounts with 5 different banks and I cannot believe how inconvenient Standard bank is. This morning I forgot my Mobile App pin and I was told I needed to go into the bank to reset it, I went for the option to rather close the account as this is not the first time I needed to go into a branch just to fix a minor problem which I am able to do over the phone with the other 4 banks including Capitec which is deemed a low cost bank but even they have an option of using face ID. Standard bank was able to authenticate me using the sms option as well as a series of questions to close the account and I am so confused as to why they couldn’t use the same authentication to reset my pin so they would rather lose a client completely. I suggest you look into more advanced options as opposed to branch visits especially for small queries like a bank card pin reset.