WORST BANK AND BAD ATTITUDE

Due to the storm that occurred in December 2017,our house was unfortunately flooded. We lodged a claim with Standard Bank on the 2nd January 2018 and they send different Companies for quotes and now we are being told that the claim was declined due to the fact that "OUR PAVEMENT HAS PATCHES". This Bank is the worst Bank ever, they do not care about customer services, all they care about is ripping customers off. We have been clients of Standard Bank for over 20 years and we have paid our Insurance each month and today, when we need them most, they tell us *******. This is unacceptable and we will not let this go, we will take this matter further and we wont rest until people see the kind of Bank ,Standard Bank is.