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Anthea R

1 reviews | Active since May 2018

14 Feb 2025, 10:02

Worst bank

SB blocked my business account. Nemutshilli the business banker, simply ignores my emails. I've been calling and I was placed on hold for 1 hour. This is such poor service. I can't make any payments. I've sent you all the documents and still no feedback from your organization 😕

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Replies (10)
Standard Bank
Standard Bank's reply14 Feb 2025, 10:03
Official
Dear Anthea 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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AR
Anthea R's update14 Feb 2025, 11:08
Reviewer Update
I need an answer and I need my account unblocked.

I was supposed to make payments yesterday.

I need to make them asap.
AR
Anthea R's update14 Feb 2025, 11:25
Reviewer Update
Why is no one calling me?

No email reaponse from the business banker!

This is appalling!!!

I want to close this account and move.
Standard Bank
Standard Bank's reply14 Feb 2025, 14:32
Official
Good day Anthea,

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
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AR
Anthea R's update17 Feb 2025, 10:34
Reviewer Update
It's been six days, and my business bank account is still blocked. After two visits to the Claremont branch, several emails, and multiple calls, no one from Business Enterprise has bothered to call or acknowledge my emails. I've only received automated responses from SB on Hellopeter.
As a female business owner, I feel that SB has failed me and does not care about people's livelihoods. This bank should be closed. It's horrifying to see all these bad reviews, and STANDARD BANK is essentially giving their clients the middle finger.
How are we supposed to operate if SB sabotages us? UNBLOCK MY BUSINESS ACCOUNT. I will make sure everyone knows about the nonexistent service this bank provides.
Standard Bank
Standard Bank's reply17 Feb 2025, 10:37
Official
Good day Anthea, 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team
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AR
Anthea R's update17 Feb 2025, 10:50
Reviewer Update
The branch manager and two other SB employees emailed Benedict Willis, Nemutshili Mukindeleli, and Nontsha Mkungeki, yet none of them have even acknowledged my emails or theirs. I have sent my FICA documents to them and have received no calls to date. My business bank account is still blocked.
Standard Bank
Standard Bank's reply17 Feb 2025, 10:55
Official
We appreciate you making us aware of this. 
We will revert with feedback as soon as possible. 

We appreciate your patience. 

Kindest regards, 
Standard Bank Hello Peter Team
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AR
Anthea R's update17 Feb 2025, 12:55
Reviewer Update
I need assistance, please—not automated email responses.
No one has called me, and I keep receiving automated replies. I have bills to pay and cannot run my business because my account is still blocked. All I’m getting are automated responses, and it has now been six days.
Please provide immediate assistance.
Standard Bank
Standard Bank's reply17 Feb 2025, 17:00
Official
Dear Anthea 

We tried calling to no avail.

 Please note our team  is putting in a lot of effort to see that this issue gets rectified.

Please keep an eye out for additional input from our team.

We deeply regret any inconvenience this has caused.

Kindest regards, 
Standard Bank Hello Peter Team
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