1 reviews | Active since Oct 2013
Worst Bank!
After losing my phone and doing a sim swap, I have been unable to access my internet banking. After a 20 odd minute conversation with the call centre agent, I still can't do anything! The call centre agent tried to assist but couldn't, her supervisor or manager was dismissive and condescending! I've been with Standard Bank for over a year and cannot make payments or transfers with my cellphone bank! I've been to branches to get it sorted and still NOTHING! I've had deductions made from my account, After a loan period was over and went to a branch to query that and was told that they would assist me, to date NOTHING has happened! Why am I paying for this ******* service? I cannot make any transactions!!!
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Dear Mandy
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Mandy
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***