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Polela M

1 reviews | Active since Mar 2015

02 Feb 2017, 12:49

Worst bad service & *********** staff

<p>Bad service I received from Bongani Cingi or Cinji his annoying sarcastic voice still ring in my head. I will no go any further to explain myself what happened this year alone this is my second hello peter complaint about this bank that I can't even type nor say it's name because of the annoyance of it. List of my queries </p> <p>Southgate consultant for forgot to attach recall form from the system </p> <p>Southgate Manager who never came back to me with feedback to tell me recall was unsuccessful after I attempt I sent her email for feedback she never rep****. </p> <p>Consultant of Loan lending who couldn't wait to knock off at 5pm when I tell them am knocking off at 5pm they always say "Our department is closing at 5 we can't call you" </p> <p>Personal lending department that debited money from my account without my acknowledgement because they can get hold of which I did tell them where I work I can't answer my call , with my hard earned money that was going to be for registration. Well done to your bank as I have registered but I won't pay ref fee </p> <p>Consultant who dropped the phone on me when I made arrangement how much am willing to pay </p> <p>And Bongani Cinji or Cingi who was beyond rude for client , I have the recording as I called from work landline. </p> <p> </p> <p>I still ask myself why am still with the bank as 2012 they failed to help me on the non refundable ***** I encountered on my account. Please I want all my account that I have with this institution cancelled and I want to speak to the superior of Personal Lending he / she needs to tell me after listening to the call was that good manner Consultant to speak to client like that. And he even refused to give me reference for the call telling me with attitude that I must take his name and time we spoke , what a nerve. </p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply02 Feb 2017, 15:48
Official

Good day Polela

Thank you for your posting.

Please note that further details have been requested from you via the email address you provided on this site in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply03 Feb 2017, 13:42
Official

Good day Polela

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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