Worst assistance

I lost my I.D in 2008 while studying and it was apparently used for ***** at Standard bank. I was employed by Standard bank in 2011( they could not pick up their own block).In 2013 I moved to Capitec bank on a 1 year contract ( they couldn't pick up the block either at the time), now that want to make me permanent when they do the checks they pick up this block.My HR referred me to Standard bank ***** department. I contacted ***** department and sent through all the documents that they needed on the 4/02/2015 but got no response,I tried calling the ***** department but could not get through. I contacted Complaints and spoke to Kabelo who promised me a team leader at ***** (Chamilla) would call me back (***) but I have had no such call.I called complaints again yesterday and spoke to Lerato who told me the same thing but again no call from Chamilla. I am the breadwinner at home and am currently not working,my HR has given me 10 days to sort this out,If I lose this job it will be because of standard banks useless service and careless blacklisting and i will make sure I take it as far as possible.This is the worst service/assistance I have received at any bank by far.